21+ age requirement applies

op999 Responsible Gaming —
Keep the fun, keep the control

Let gaming be a source of entertainment, not stress. op999 gives you everything you need to play safely, within limits, and with full awareness.

21+

For those aged 21 and above only

To open an account and play games at op999, you must be 21 years of age or older. We reserve the right to close any account where age cannot be verified.

Our Promise

A Safe and Responsible Gaming Environment

op999 believes that online gaming can be a healthy form of entertainment when enjoyed responsibly. We place the highest importance on the wellbeing and peace of mind of every one of our players. That is why we have built an environment where you can set your own budget, time, and limits yourself.

Our responsible gaming policy is not just a statement — it is actively in place at every level of our platform. From deposit limits to self-exclusion, we are here for you.

Protection Tools

6 ways to keep your gaming in control

op999 provides you with the following tools, which you can activate at any time through the support section or live chat.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A 7-day cooling-off period applies to increasing a limit. The minimum deposit limit is ৳200.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. Once the limit is reached, no further bets can be placed until that period ends.

Session Limit and Time-Out

Set a time limit for each gaming session. Use the time-out feature to take a temporary break from the platform for anywhere between 24 hours and 30 days.

Self-Exclusion

If you feel that gaming is getting out of your control, activate self-exclusion. Once active, your account will be completely closed and no marketing messages will be sent to you.

Reality Check Notifications

Receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have spent in total so far. Stay aware and make informed decisions.

24/7 Support

Our Bengali-language live chat support team is always ready to help with any question or concern about responsible gaming. Email us at [email protected].

Warning Signs

Do any of these signs sound familiar?

Problematic gaming often begins gradually. If even one of the signs below seems to apply to you or someone you care about, seek help right away.

  • Repeatedly playing to chase losses and being unable to stop
  • Spending beyond your gaming budget or borrowing money to play
  • Gaming in secret, hiding it from family, friends, or colleagues
  • Feeling restless or stressed when you try to stop playing
  • Gaming affecting your sleep, eating, or daily responsibilities
  • Not finding enjoyment unless placing larger and larger bets each time
The Path to Getting Help

The first step: Ask for help

Asking for help takes courage. op999's responsible gaming team will stand by you — without judgment and with complete confidentiality.

Contact us via live chat

Our Bengali-language support team is available 24/7 on live chat. Talk to us about anything that is on your mind.

Email support

Send any responsible gaming request to: [email protected] — we will respond as quickly as possible.

Activate self-exclusion

Contact us via live chat or email to activate self-exclusion on your account immediately.

Step-by-Step Guide

How to set a deposit limit and time-out on op999

1

Log in

Log in to your op999 account. If you do not have an account, register first and make sure you are 21 years of age or older.

2

Go to profile settings

Click your profile icon in the top right corner of the screen and enter the "Account Settings" section.

3

Open the "Responsible Gaming" tab

Select the "Responsible Gaming" section within settings. Here you will find deposit limit, loss limit, session time limit, and time-out options.

4

Set your preferred limits

Choose the type of limit you want — daily, weekly, or monthly — and enter the amount. The minimum deposit is ৳200. Confirm your changes.

5

Notify the support team (if needed)

If you encounter any issue or wish to activate self-exclusion, message us directly on live chat or at [email protected]. We will help you right away.

Our Policy

The core principles of responsible gaming

Play for entertainment

Gaming should be a source of fun and entertainment. Never treat it as an alternative income source or a way to solve financial problems.

Keep an affordable budget

Only bet money you can afford to lose. Never use funds set aside for rent, food, or your family's needs.

Keep track of your time

Keep track of how long you play each day. Keep reality check notifications on and take regular breaks.

Talk to family and friends

If you have any concerns about gaming, talk openly with a family member or a trusted friend. Do not hide problems in isolation.

Remember: Gaming does not guarantee a win. Every game carries an equal chance of winning or losing. Placing more bets to try to recover lost money almost always leads to even greater losses. Take a break and think with a clear head.

Enjoy op999 responsibly

Cricket betting, slots, or live casino — enjoy the entertainment within your limits. If you ever have a problem, we are always here.

View Cricket Betting View Slot Games FAQ op999 Casino
Common Questions

Responsible Gaming FAQ

To open an account and play any game at op999, you must be 21 years of age or older. Age is verified during registration and additional information may be requested if needed. Accounts belonging to users under 21 will be closed.

Yes, when a deposit limit is reduced or newly set, it takes effect immediately. However, increasing a limit is subject to a 7-day cooling-off period, so that impulsive decisions do not lead to overspending.

Once self-exclusion is activated, you will be completely blocked from logging into your account and op999 will not send you any promotional emails or messages. It cannot be reversed before the set period ends. Even after the period expires, you will need to contact [email protected] and complete a cooling period before your account can be reactivated.

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, you can play again automatically. Self-exclusion is a long-term measure — 6 months, 1 year, or permanently. It offers much stronger protection and cannot be cancelled immediately.

It is not possible to apply self-exclusion directly on someone else's behalf, as the account holder's identity must be verified. However, if a family member is in difficulty, please contact [email protected]. Our responsible gaming team will guide you through the right steps to take.

Reach out any time through op999's 24/7 Bengali live chat support. You can also email [email protected]. Our responsible gaming specialists will understand your situation and suggest the best solution — with complete confidentiality guaranteed.

Yes. Your account balance remains fully secure during a time-out or self-exclusion. You can submit a withdrawal request while self-exclusion is active. Withdrawals are generally processed within 15 minutes to 2 hours.