op999 Terms and Conditions

1 General Terms

These terms and conditions ("Terms") form a legal agreement between the op999 platform ("Platform", "we", "our") and its users ("you", "member"). By accessing the op999 website, creating an account, or using any service, you are considered to have agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the platform. These Terms will be interpreted in accordance with the laws applicable in Bangladesh.

1.1 Applicability

These Terms apply to all services of op999, including online slot games, cricket betting, live casino, fishing games and other gaming features.

1.2 Language

The Bengali version of these Terms is considered the original and effective version. In the event of any dispute, the Bengali version will take precedence.

2 Account Registration and Eligibility

To create an account at op999, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be a resident of Bangladesh.
• You must not have any previous account at op999 that has been closed or suspended.
• You must register for yourself and for the management of your own account — not on behalf of a third party.

2.1 One Account Policy

Only one account is permitted per person, household, device or IP address. Creating multiple accounts is strictly prohibited. Violating this rule may result in the closure of all associated accounts and the forfeiture of any funds held.

2.2 Accuracy of Information

All information provided at the time of registration must be accurate, complete and up to date. Providing incorrect or false information may result in account closure. We may request additional documents at any time for identity verification.

2.3 Account Security

It is your responsibility to keep your account password and login details confidential. Any unauthorized access to your account must be reported to our support team immediately. op999 is not responsible for any loss resulting from third-party use of your account.

3 Deposits and Withdrawals

3.1 Deposits

The minimum deposit amount at op999 is ৳200. Deposits are currently accepted through the following methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

After a deposit is successfully verified, it will be credited to your account. If there is a delay due to a technical issue, please notify our support team.

3.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours after verification. Withdrawals may be delayed in the following cases:

• If identity verification has not been completed.
• If the wagering requirements for a bonus have not been met.
• If suspicious activity is detected on the account.
• Due to a technical issue with a banking partner.

3.3 Currency

All transactions at op999 are conducted in Bangladeshi Taka (৳ / BDT). Transactions in foreign currencies are not accepted.

3.4 Anti-Money Laundering

op999 is committed to preventing money laundering and terrorist financing. We reserve the right to notify authorities in the event of suspicious activity. Transactions may be suspended or cancelled if necessary.

4 Bonuses and Promotions

The following terms apply to receiving and using bonuses at op999:

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 10 times (10x), meaning the total amount (deposit + bonus) must be wagered 10 times before the bonus funds can be withdrawn.

4.2 General Bonus Terms

• Each bonus has its own validity period. If wagering is not completed within the specified time, the bonus will be cancelled.
• A bonus can only be received once per account.
• If you wish to withdraw after receiving a bonus, you must meet the wagering requirements.
• If an attempt is made to earn a bonus through fraudulent activity, both the bonus and the account will be cancelled.
• Multiple bonuses cannot be active at the same time unless specifically approved.

4.3 VIP Program

The op999 VIP program has 5 tiers. The weekly cashback rate for each tier is as follows:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.3% weekly cashback.
• Gold — up to 0.5% weekly cashback.
• Platinum — up to 0.6% weekly cashback.
• Diamond — up to 0.8% weekly cashback.

Members can gradually advance to higher VIP tiers based on their gaming activity. op999 reserves the right to modify VIP benefits at any time.

5 Betting and Gaming Rules

5.1 Bet Limits

Minimum and maximum bet limits are set for each game and betting market. These limits may change at any time and changes will take effect immediately.

5.2 Technical Issues

If a game is left incomplete due to a technical error or disconnection, we will review the outcome of the relevant bet. If the error was caused by our system, a refund will be issued where applicable. Internet connection issues are the user's own responsibility.

5.3 Finality of Game Results

The results of successfully completed games are final. op999 reserves the right to void results that are clearly incorrect due to technical reasons. Relevant payouts may be withheld during an investigation into suspicious gaming activity.

5.4 Software Usage Terms

The game and platform software of op999 is for personal and non-commercial use. Any reverse engineering, use of automated bots or scripts, data scraping, and unauthorized modification of the platform are strictly prohibited.

6 Prohibited Activities

The following activities are strictly prohibited at op999:

• Creating an account with false or misleading information.
• Operating multiple accounts under the same person's name or on the same device.
• Placing artificial bets for the purpose of abusing bonus benefits ("bonus abuse").
• Using third-party funds in an account.
• Any form of fraud, hacking or system manipulation.
• Colluding with other members to gain an unfair advantage ("collusion").
• Using automated bots or third-party software.
• Managing gaming on behalf of a minor.
• Spreading defamatory content against op999.

If such activities are identified, the relevant account will be closed immediately and all balances may be forfeited.

7 Account Closure and Suspension

7.1 Closure by Member

You may close your account at any time by contacting our support team. Before closing your account, all applicable wagering requirements must be met and any valid balance must be withdrawn.

7.2 Closure or Suspension by op999

op999 may close or suspend an account in the following circumstances:

• Violation of these Terms.
• Failure to complete identity verification.
• Suspicion of fraudulent activity.
• Evidence of being a minor.
• Self-exclusion request.
• Legal obligations or regulatory directives.

7.3 Self-Exclusion

If you feel that you need to manage your gaming habits, please notify our support team. We can impose restrictions on your account for a specified period or apply a complete ban. For more details, please visit our Responsible Gaming page.

8 Privacy and Data Protection

op999 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all data transfers secure.

For a detailed description of how your information is collected, stored and used, please read our Privacy Policy. The Privacy Policy is an integral part of these Terms.

8.1 Cookies and Tracking

Our platform uses cookies to improve the user experience. By using the platform, you consent to this cookie policy.

8.2 Sharing Information with Third Parties

We do not sell your personal information to third parties except where required by law. However, a minimum amount of necessary information may be shared with technology and payment partners required to provide the service.

9 Responsible Gaming

op999 places the highest importance on responsible gaming. Gaming should be viewed as a form of entertainment, not a source of income.

9.1 Member Responsibilities

• Do not bet beyond your financial means.
• Do not place further bets to recover losses ("chasing losses").
• Set your own limits on gaming activity.
• Seek professional help if needed.

9.2 Our Support

We offer members deposit limits, session time limits, and temporary break options. For more details, please visit our Responsible Gaming page.

For ages 21 and above only. If you or someone you know has a gambling problem, please seek professional help.

10 Dispute Resolution

10.1 How to File a Complaint

For any dispute or complaint, please contact our customer support team first. Complaints can be submitted via our 24/7 live chat or by email at [email protected].

10.2 Investigation Process

Once a complaint is filed, we will begin an investigation and keep you updated within a reasonable timeframe. During the investigation, the relevant transaction or balance may be temporarily placed on hold.

10.3 Final Decision

op999's decision will be considered final unless a clear technical error is proven. Our goal is to resolve all disputes in good faith.

11 Disclaimer & Limitations

op999 accepts no liability for the following:

• Loss caused by technical errors or internet connection disruptions.
• Errors in third-party software or services.
• Loss caused by the user's own negligence or mistakes.
• Loss resulting from unauthorized third-party access to an account.
• Loss resulting from service suspension due to legal obligations.

op999 makes every effort to operate a safe and reliable platform. However, 100% uninterrupted service cannot be guaranteed for technical services.

12 Changes to Terms

op999 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the website.

For significant changes, we will make reasonable efforts to notify members. Continued use of the platform after any changes will be considered acceptance of the new terms.

Always visit this page for the most current terms. Contact our support team for any questions or clarifications.